Refund & Returns Policy

We want you to be happy with your Field Microscope. This policy explains when we accept returns and how to request a refund.

What we accept returns for

We only accept returns for items that are faulty, damaged, or not as described. If your item arrives in any of these conditions, we’ll make it right with a refund.

Report it within 14 days

Please report the problem to us within 14 days of receiving your order. When you get in touch, let us know your order details and, where possible, include photos of the fault or damage so we can help you quickly.

How to request a refund

To start a refund request, contact us on WhatsApp:

Message us on WhatsApp (+61430701877)

How refunds are processed

Once your return is approved, your refund is issued back to your original payment method. It may take a few days to appear, depending on your bank or card provider.

Your consumer rights

Nothing in this policy limits the guarantees you have under the Australian Consumer Law. See our Terms & Conditions for more.